General Terms and Conditions of Sale (GTC)
Last updated: April 22, 2026
These General Terms and Conditions of Sale (hereinafter the “GTC”) apply to all orders placed on the getyourwake.com website, operated by:
STILL AWAKE
SASU with a capital of 1,000 €
Headquarters: 49 rue de Ponthieu, 75008 Paris, France
SIREN: 944 334 903
Intra-Community VAT: FR23944334903
Email: hello@getyourwake.com
(hereinafter “Wake,” “we,” “our”)
Any order placed on the website implies unconditional acceptance of these Terms and Conditions.
1. Purpose
These Terms and Conditions of Sale set forth the terms and conditions governing the sale of products offered by Wake, as well as the rights and obligations of each party in connection with an online sale.
2. Products
Wake sells fortified functional coffees (with collagen, vitamins, minerals, and adaptogenic mushrooms), available individually, in packs, or through a subscription.
The key product features are listed on the product pages. Images are for illustrative purposes only.
If a product is unavailable after an order has been placed, Wake notifies the customer and offers either a replacement or cancellation and a refund.
3. Price
Prices are listed in euros (€), including all taxes. Shipping costs are specified at checkout.
Wake reserves the right to change its prices, but products will be billed based on the rates in effect at the time of the order.
4. Orders
By placing an order, you agree to the prices, product descriptions, and these Terms and Conditions.
Wake reserves the right to cancel or refuse any order in the event of a payment issue, a dispute with the customer, or suspected fraud.
The order is considered final after confirmation by email and payment verification.
5. Payment
Payment is due immediately upon placing an order. Accepted payment methods (via Shopify Payments):
- Credit card (Visa, Mastercard, etc.)
- Apple Pay / Google Pay (if enabled)
- Other styles displayed at checkout
Payments are secure. Wake does not store any banking information.
6. Subscriptions
Wake offers a subscription with automatic renewal. By subscribing, you agree to the following:
- an automatic monthly deduction,
- regular delivery based on the selected frequency,
- the option to modify or cancel your subscription at any time through your customer account.
Any changes must be made before the next order is prepared.
7. Special Offers
Wake may offer special promotions, including promotional rates available only to new subscribers.
These offers require a monthly subscription with automatic renewal, which can be canceled at any time through the customer portal.
8. Delivery
Shipping details (delivery times, carriers, delivery areas, and fees) are outlined in the website's Shipping Policy.
Wake cannot be held responsible for delays caused by the carrier or an incorrect shipping address.
The risk of loss or damage to the products is transferred to the customer upon delivery to the carrier.
9. Right of Withdrawal (14 days)
In accordance with the Consumer Code, you have 14 days from the date of receipt to exercise your right of withdrawal, without having to provide a reason.
Legal Exception (Art. L.221-28(4) of the Consumer Code):
Food products or dietary supplements whose security seal has been broken or whose packaging has been opened after delivery are excluded from the right of withdrawal for reasons related to health protection and hygiene.
To exercise your right of withdrawal, please contact: hello@getyourwake.com
In the case of a valid return:
- The refund will be issued within 14 days of receipt and inspection of the product,
- The customer is responsible for return shipping costs (unless Wake made a mistake).
10. Returns and Refunds
Detailed terms and conditions are available in our Return and Refund Policy.
Products must be returned new, unopened, and in their original packaging.
Any package that is damaged, incomplete, or does not conform to the order must be reported within 48 hours of receipt by email to hello@getyourwake.com or, along with photographs and the order number.
Wake reserves the right to refuse a refund if these conditions are not met.
11. Legal Warranties
Legal Warranty of Conformity
Articles L.217-4 et seq. of the Consumer Code.
Warranty Against Hidden Defects
, Articles 1641 et seq. of the Civil Code.
If a product is nonconforming or defective, please contact: hello@getyourwake.com
12. Liability
Wake cannot be held liable for:
- improper use of the product,
- indirect damages,
- a delay caused by a carrier,
- an Internet-related problem.
Wake products are not a substitute for medical advice or professional treatment.
13. Intellectual Property
All content on this website (images, text, logos, the Wake brand, etc.) is protected. Any unauthorized reproduction or use is strictly prohibited.
14. Personal Information
Data management is explained in our Privacy Policy (GDPR).
15. Governing Law and Disputes
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable resolution will be sought as a matter of priority.
If an amicable resolution cannot be reached, the Customer may seek the assistance of an accredited consumer mediator or use the European Online Dispute Resolution platform (EU Regulation No. 524/2013):
https://ec.europa.eu/consumers/odr/
If an amicable settlement cannot be reached, the French courts shall have jurisdiction.
16. Contact
For any questions regarding the Terms and Conditions: