Last updated: March 2026

SIREN: 944 334 903— Head Office: 49 rue de Ponthieu, 75008 Paris, France— hello@getyourwake.com

Preamble

These terms and conditions constitute the contractual framework applicable to any order placed on the getyourwake.com website (hereinafter “the Site”). By completing an order, the Customer acknowledges that they have read these terms and conditions and accept them without reservation.

Wake reserves the right to modify these terms and conditions at any time. The applicable terms and conditions are exclusively those in effect on the date the order is confirmed.

IMPORTANT — Food products: In accordance with Article L.221-28 of the Consumer Code, any food product or dietary supplement that has been unsealed or opened is excluded from the right of withdrawal. By confirming their order, the Customer expressly acknowledges this exclusion.

1. Delivery

1.1 Delivery Area

Wake ships exclusively to mainland France.

1.2 Transfer of Risk

In accordance with Article L.216-4 of the Consumer Code, the risk of loss or damage to the products is transferred to the Customer upon delivery and upon the Customer’s physical receipt of the package.

As an exception, if the Customer has independently chosen a carrier other than the one offered by Wake, the transfer of risk occurs upon delivery of the package to that carrier. Wake cannot be held liable for any damage, loss, or delay occurring after this transfer of risk.

1.3 Shipping Methods and Rates

Shipping rates are those shown at the time the shopping cart is confirmed. The applicable rate is the one in effect at the time of the order.

1.3.1 Pickup Point — €3.90

Estimated delivery time: 2 to 3 business days from the date of shipment (for reference only).

Pickup times at pickup locations:

Mondial Relay: 5 calendar days
Colissimo (offices/pickup locations): 14 days | Colissimo (lockers): 5 days
Private Package: 10 calendar days
Chronopost: 7 calendar days

After this period, the package will be returned to the sender. The Customer will be charged a reshipment fee if a new request is made.

1.3.2 Standard Home Delivery — €5.90

Estimated delivery time: 2 business days from the date of shipment (for informational purposes only).

If the first delivery attempt fails, the carrier will leave a delivery notice. If the package is not picked up within the specified time frame, it will be returned to the sender. The customer is responsible for any return shipping costs resulting from absence or an incorrect address.

Wake assumes no liability for incorrect or incomplete delivery addresses provided at the time of ordering.

1.3.3 Express Home Delivery — €9.90

Guaranteed delivery time: 1 business day from the date of shipment, provided the order is confirmed before the cutoff time. Delivery requires a signature.

If the guaranteed delivery time is not met due to the carrier’s fault, the cost of Express shipping will be refunded upon request sent to the customer service email address. No other compensation may be claimed from Wake on this basis.

1.4 Order Tracking

A tracking number is sent by email as soon as the order is shipped. You can track your order directly on the carrier's website. Wake is not responsible for the tracking information provided by carriers.

1.5 Deadlines — Force Majeure

The delivery times listed are estimates and may be extended without Wake being held liable in the following cases: strikes (by carriers, postal services, or any other service provider), inclement weather, natural disasters, epidemics, computer system failures, supply disruptions, or any other event beyond Wake’s control.

In the event of a significant delay (more than 30 calendar days from the order date), the Customer may request cancellation of the order and a full refund, in accordance with Article L.216-6 of the Consumer Code. No other compensation may be claimed.

1.6 Damaged, Incomplete, or Non-Compliant Package

The Customer has a strict 48-hour deadline from the time of receipt to report any damaged, incomplete, or non-compliant package. After this deadline, no claims will be accepted.

To be considered valid, any claim must be submitted to hello@getyourwake.com or within this time frame and must include:

The order number
Clear photographs of the package and the products upon receipt
Any reservations made with the carrier at the time of delivery

Any claim that is incomplete or filed after the deadline will be rejected. Wake reserves the right to request any additional documentation necessary to review the case.

In the event of a valid claim, Wake will, at its sole discretion, offer either a return of the affected product or a credit toward a future order. No cash refund will be issued for a partially damaged or incomplete package, unless it is proven that a return is not possible.

2. Refunds and Right of Withdrawal

2.1 Exclusion of the Right of Withdrawal — Opened Food Products

In accordance with Article L.221-28(4) of the Consumer Code, the right of withdrawal does not apply to any food product whose seal has been broken or whose packaging has been opened after delivery, for reasons related to health and hygiene.

By confirming their order, the Customer acknowledges that they have been informed of this exclusion and agree to it.

2.2 Right of Withdrawal — Unopened Products

For products whose seal has not been broken, the Customer has 14 calendar days from the date of physical receipt of the package to exercise their right of withdrawal, without having to provide a reason.

To exercise this right, the Customer must notify hello@getyourwake.com of their decision via email, providing the following information: full name, order number, date of receipt, and the products in question.

Products must be returned in their original, unopened packaging, in a condition suitable for resale, within 14 days of notification. The Customer is solely responsible for all return shipping costs. Wake recommends using a tracked shipping service. Wake assumes no liability for any loss or damage to the return package.

Wake reserves the right to refuse a refund for any returned product whose packaging is damaged, incomplete, or shows signs of use or opening.

2.3 Reimbursement Procedures and Deadlines

Provided the return meets the requirements, Wake will issue a refund within a maximum of 14 days from the date of receipt of the products and verification of their condition, in accordance with Article L.221-24 of the Consumer Code.

The original shipping costs will be refunded only if the entire order is returned. In the case of a partial return, only the cost of the returned items that meet the return criteria will be refunded.

2.4 Statutory Warranty of Conformity and Hidden Defects

Wake is bound by the statutory warranties of conformity (Articles L.217-4 et seq. of the Consumer Code) and against latent defects (Articles 1641 et seq. of the Civil Code).

Any claim under these warranties must be submitted to hello@getyourwake.com or as soon as possible and no later than 30 days from the date the defect is discovered (this period constitutes a reporting deadline and not a limitation period for the statutory warranty), accompanied by photographs and the order number. Wake reserves the right to request the return of the defective product before processing the claim.

In the event of a confirmed defect, Wake will, at its discretion, offer: a replacement product, a credit, or a refund. Under no circumstances shall Wake’s liability exceed the amount of the order in question.

2.5 Special Offers and Subscriptions

Wake may offer discounted rates exclusively to new subscribers, subject to signing up for a monthly subscription with automatic renewal, which can be canceled at any time through the customer portal.

Cancellation of a subscription takes effect at the end of the current month. No prorated refund will be issued for a monthly payment that has already been charged and partially used. Products that have already been shipped are non-refundable.

2.6 Limited Liability

Wake shall not be held liable for any consequential damages resulting from a delay, loss, or non-conformity in delivery. Wake's total liability is strictly limited to the total amount of the order in question, including tax.

3. Satisfaction Guaranteed

Wake is committed to providing the best possible experience. If you are not completely satisfied with your first order, please contact us at hello@getyourwake.com or , and we will work with you to find the best solution.

4. Disputes and Governing Law

In the event of a dispute, the Customer is asked to contact customer service first: hello@getyourwake.com . Wake promises to respond within 3 business days.

If an amicable resolution cannot be reached, the Customer may seek the assistance of an accredited consumer mediator or use the European Online Dispute Resolution platform (EU Regulation No. 524/2013):
https://ec.europa.eu/consumers/odr/

These terms and conditions are governed by French law. Any dispute shall fall under the exclusive jurisdiction of the courts in the jurisdiction where Wake’s corporate headquarters is located, unless otherwise required by mandatory law.

5. Changes to the Terms and Conditions

Wake reserves the right to modify these Terms and Conditions at any time. The applicable terms are those in effect on the date of the order. The current version is available at any time on the website https://getyourwake.com.

6. Contact

For any questions regarding an order, delivery, or refund:

hello@getyourwake.com — Response time: 3 business days maximum.